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How mawartogel Handles Your Personal Data

Your personal data — from account registration details to payment records via DANA, OVO, GoPay and QRIS — is collected and stored under a clear, documented privacy framework.

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records securedYou can request data access anytimeRetention periods clearly definedContact our team within 24 hours

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What Data We Collect and Why

mawartogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with mawartogel, we collect your name, email address, date of birth and payment identifiers — for example, the wallet ID linked to your DANA or OVO account, or the QRIS reference number tied to a deposit. We also log device type,

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IP address and session timestamps to detect unauthorised access. Payment transaction data from GoPay and bank transfer records are retained for a minimum of five years to meet financial audit requirements, where local law permits. We do not sell, rent or share your data with third-party
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marketing networks. Access to your stored data is restricted to authorised mawartogel staff on a need-to-know basis, and all internal access events are logged.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM PRIVASI

How to Reach Us About Your Privacy

If you have a question about this privacy policy, want to request a copy of your stored data, or need to correct inaccurate information on your account, our support team is available every day from 07:00 to 24:00 WIB. You can reach us through live chat directly on the site, via email at our dedicated privacy address, or through WhatsApp for faster responses from players in Semarang and across Indonesia.

Team online

Live Chat

Start a live chat session on the mawartogel site between 07:00 and 24:00 WIB. A support agent will handle your privacy request directly and log the interaction for follow-up if needed.

Email Support

Send your data access or correction request to our privacy email address. We aim to respond within one business day and will confirm receipt with a reference number for tracking.

Message our WhatsApp support line for quick questions about your account data, payment records or cookie preferences. Available during operating hours for Indonesia-based contacts.

PERLINDUNGAN DATA AKUN

Six Ways We Protect Your Account Data

Data security at mawartogel is structured around six concrete practices — from how we encrypt payment credentials to how long we retain session logs.

Encryption at Rest and in Transit

All account credentials, payment references and session tokens are encrypted using AES-256 at rest. Data in transit between your device and our servers is protected via TLS 1.3, so your DANA or QRIS transaction details cannot be intercepted.

Cookie Policy and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand how you navigate account pages. You can manage cookie preferences in your account settings at any time — disabling analytics cookies does not affect login or payment processing.

Retention Schedule

Account profile data is kept for as long as your account is active, plus two years after closure. Payment records — including OVO and GoPay transaction logs — are retained for five years to comply with financial reporting requirements where local law permits.

Access Controls and Staff Audits

Internal access to your stored data is role-restricted. Every time a staff member views a customer record, the event is timestamped and logged. Quarterly audits review these access logs and flag any anomalies for investigation within 48 hours.

Data Correction and Deletion Requests

You can request correction of inaccurate personal data or deletion of your account profile by contacting support during operating hours. We process correction requests within three business days and deletion requests within seven business days of verification.

Third-Party Processor Agreements

Where we use third-party processors — such as payment gateways handling DANA or bank transfer settlements — those processors are bound by data processing agreements that prohibit them from using your data for any purpose beyond completing the transaction.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is collected, stored and managed on mawartogel. If your question is not covered here, contact our support team via live chat or WhatsApp between 07:00 and 24:00 WIB and we will respond with a written answer you can keep for your records.

We collect your name, email address, date of birth and the payment identifier you register — for example your DANA wallet number or OVO account. We also log your IP address and device type for security purposes during each session.

Payment identifiers are stored in encrypted form and are only decrypted during transaction processing. We never store full wallet credentials in plain text. GoPay and QRIS reference numbers are retained for up to five years for financial audit purposes, where local law permits.

Yes. Contact our support team by email or live chat with your account email and a copy request. We will compile and send your data within five business days in a readable format. There is no fee for a first request within a 12-month period.

Submit a deletion request through live chat or email. After we verify your identity, we process the deletion within seven business days. Payment records required for financial compliance are retained separately for the mandatory five-year period, where local law permits.

We do not sell or share your data with marketing networks. Data is only shared with payment processors — such as the gateway handling your QRIS or bank transfer — under strict data processing agreements that limit use to completing your transaction.

Go to your account settings and select the Privacy tab to view and adjust cookie preferences. You can disable analytics cookies at any time. Session cookies required for login cannot be disabled while you remain signed in, but are cleared when you log out.

Contact our support team immediately via live chat or WhatsApp — available 07:00 to 24:00 WIB. We will lock the account, review access logs within two hours and send you a written incident report within 24 hours of the investigation completing.

How mawartogel Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

WhatsApp

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Policy and Your Choices

Retention Schedule

Access Controls and Staff Audits

Data Correction and Deletion Requests

Third-Party Processor Agreements

Privacy Policy Questions Answered

01 What personal data does mawartogel collect when I open an account?

02 How are my DANA, OVO, GoPay and QRIS payment details stored?

03 Can I request a copy of all the data mawartogel holds about me?

04 How do I ask mawartogel to delete my account data?

05 Does mawartogel share my data with third parties?

06 How can I manage or turn off cookies on the mawartogel site?

07 Who do I contact if I think my account data has been accessed without permission?

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